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Grievance redressal



Complained Data


Data for the month ending -March 2023

Sr. No. Received From Pending at the end of Last Month Received Resolved* Total Pending# Pending complaints > 3months Average Resolution time^ (in days)

Trend of monthly disposal of complaints

Month Carried forward from previous month Received Resolved* Pending#
July'23 0 2 2 0
Auguest'23 0 2 2 0
Sept'23 0 2 2 0
Oct'23 0 3 3 0
Nov'23 0 0 0 0
Dec'23 0 0 0 0
Jan'24 0 0 0 0
February'24 0 0 0 0
March'24 0 0 0 0
April'24 0 0 0 0
May'24 0 0 0 0
June'24 0 0 0 0
July'24 0 0 0 0
Augest'24 0 0 0 0
*Inclusive of complaints of previous months resolved in the current month. #Inclusive of complaints pending as on the last day of the month.

Trend of annual disposal of complaints

Sr. No. Month Carried forward from previous years Received Resolved* Pending#
1 2021 0 0 0 0
2 2022 0 1 1 0
3 2023 0 5 5 0
4 2024 0 0 0 0
*Inclusive of complaints of previous years resolved in the current year. #Inclusive of complaints pending as on the last day of the year.

Grievance redressal Process

Client's queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

1. Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team on support@brilliancestockinfo.com. Alternatively, the Investor may call on 9888968777

2.Clients can write to the Complience Officer at compliance@brilliancestockinfo.com if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching research analyst.

3. In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330

4. After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal. SMARTODR - https://smartodr.in/login

For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: “Online Resolution of Disputes in the Indian Securities Market” available at the following link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-ofdisputes-in-the-indian-securities-market_75220.html.