| Sr. No. | Received From | Pending at the end of Last Month | Received Resolved* | Total Pending# | Pending complaints > 3months | Average Resolution time^ (in days) |
|---|
| Sr. No. | Month | Carried forward from previous month | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
| 1 | January'23 | 0 | 0 | 0 | 0 |
| 2 | February'23 | 0 | 0 | 0 | 0 |
| 3 | March'23 | 0 | 5 | 5 | 0 |
| 4 | Aprile'23 | 0 | 0 | 0 | 0 |
| 5 | May'23 | 0 | 0 | 0 | 0 |
| 6 | June'23 | 0 | 1 | 1 | 0 |
| 7 | July'23 | 0 | 2 | 2 | 0 |
| 8 | Auguest'23 | 0 | 2 | 2 | 0 |
| 9 | Sept'23 | 0 | 2 | 2 | 0 |
| 10 | Oct'23 | 0 | 3 | 3 | 0 |
| 11 | Nov'23 | 0 | 0 | 0 | 0 |
| 12 | Dec'23 | 0 | 0 | 0 | 0 |
| 13 | Jan'24 | 0 | 0 | 0 | 0 |
| Sr. No. | Month | Carried forward from previous years | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
| 1 | 2021 | 0 | 0 | 0 | 0 |
| 2 | 2022 | 0 | 1 | 1 | 0 |
| 3 | 2023 | 0 | 5 | 5 | 0 |
Client's queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
1. Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team on support@brilliancestockinfo.com. Alternatively, the Investor may call on 9888968777
2.Clients can write to the Complience Officer at compliance@brilliancestockinfo.com if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching research analyst.
3. In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330
4. After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal. SMARTODR - https://smartodr.in/login
For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: “Online Resolution of Disputes in the Indian Securities Market” available at the following link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-ofdisputes-in-the-indian-securities-market_75220.html.